Terms, conditions and delivery

Calinnova Ltd (trading as EquiFeast) manufacture and supply unique nutritional supplements and feeds for a diverse range of animals worldwide. We are rapidly expanding our sales to overseas markets including Australia. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@equifeast.com.

All of the products we sell in Australia are made in Australia. Many have been developed here specifically for Australian conditions. They are available from retailers in most states. If you chose to order from this web site your order will be processed and supplied by our main Australian distributors Trevor & Laura Wozencroft.

Cookies & Privacy Policy
Cookies are used on our website. Visiting our website with your browser settings adjusted to accept cookies tells us that you want to use our products and services and that you consent to our use of cookies. To order products on our website you will need cookies enabled. Internet cookies are common and won’t cause any harm to your device.

What are Cookies?
Cookies are small text files, with ID tags that are stored on your device (computer/mobile/tablet) when visiting certain websites. Cookies keep track of your movements on the site to track what’s in your shopping basket and provide functions to improve your shopping experience.

What types of activity do we use cookies for?
Shopping Basket -
Some cookies are essential during online transactions, e.g. to remember what products you have put in your shopping basket as you navigate to different pages on the website. These cookies are “strictly necessary” for the operation of the website.

Improve user experience on the website (functionality cookies) -
Cookies are used to remember your preferences on the site 
We also use 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Network Display. As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system. The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "View cart" and you will be asked for a few details that we need to be able to satisfy the order.  All orders will be fulfilled by our Australian distributors Trevor & Laura Wozencroft.  Please note, payments made using PayPal will be listed as T&L Wozencroft on statements.

Payments
In Australia we accept PayPal, Visa, MasterCard and American Express payments.  Please note, payments made using PayPal will be listed as T&L Wozencroft on statements.

Australian Delivery Charges

Deliveries are made by Australian Express post or Parcel Post or by Fastway courier service depending on order weight and delivery location.

This site is set up to charge Australia Post rates. If you believe that Fastway can deliver cheaper to your address please contact Trevor or Laura Wozencroft who will be happy to investigate the options for you.

E-mail: equifeastaustralia@bigpond.com

Phone: 0414515400

Tax Charges
GST is applied to all orders at the rate of 10%.

Reaching Us
If you need to reach us, please contact our Australian distributors:

Trevor and Laura Wozencroft:
E-mail: trevorandlaura@bigpond.com
Phone: 0414515400

Alternatively, you can contact our UK offices:

International telephone: +44 1453 836974
E-mail: advice@equifeast.com

Returns Policy
At EquiFeast, we stand behind our products and want you to be happy with them. If you are not completely satisfied with your purchase you are welcome to return unopened products in their original condition for a refund minus any shipping charges which were applied. Returns must be made within 14 days of order receipt. Please contact our friendly Australian Distributors who will gladly assist further.